Shilpsutra offers hassle-free returns and exchanges within 10 days from the date of delivery. Here’s how you can easily process your exchange or return.

Conveniently place your return request online if you’ve received an order in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state. You may do this by just writing us on care@shilpsutra.com

Important: Please ensure that the product is in unused and original condition. Include everything from the package you’ve received including price tags, labels, original packing, accessories. Customer will bear the cost to origin, if returning from remote areas.

Hassle-free Returns:
We try our best to offer you a hassle-free returns experience.
– Returns including all replacements/pickups are done free of cost.
– In the case of Refunds, the amount including shipping and gift wrapping charges will be transferred to your account(subject to a maximum shipping cost of Rs. 150).
– We strive to ease the pickup process for you in the case of returns. In most of the cases, we deliver the replacement while we do the pickup.
– In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
– In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
– Replacement is subject to availability of stock. In case a Replacement is not available, we will refund the amount for the same.


Exceptions:
There are certain scenarios where it is difficult for us to support returns.
– Return request is made outside the specified time frame.
– Anything missing from the package you’ve received including price tags, labels, original packing, freebies, and accessories.
– The product is damaged due to misuse or Incidental damage due to malfunctioning of product.
– Products with tampered or missing serial numbers.
– Made-to-order / custom orders


A return can also be created at the item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

Once the item is received and quality meets our refund guidelines; thereafter, we will refund 100% amount to your account within 5- 7 working days.

In case you wish to retain the product; please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

* NOTE: cancellation can be done within 24 hours of the order placed.

For International Orders, we would not be able to refund shipping charges, import duties, customs fees or local taxes paid.

We’re happy to answer any questions you have. Just call us @ +91–9810-866-121 between 10 AM to 6 PM (Mon-Fri, IST).


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